At Safe Age, we hear it every day. On the phone, in emails and on Facebook, customers tell us their story. How the rollator gets them back to the market. How a shower chair makes showering safe again. And how nice it is to be able to share that with someone.
That is why we started something new on 9 November: the Safe Age Community. A free, private group on Facebook for our customers and their loved ones.
Why we are doing this
Thomas Bak started Safe Age in 2020, when his own family members needed mobility aids. Everything turned out to be expensive, slow to deliver and dull in design. That could be done better. Since then, we have helped more than 10,000 people.
But a good mobility aid is not everything. Thomas also saw how many older people feel lonely. Loneliness among older people is a big problem. A mobility aid helps you get out again, but a chat or a good tip from someone going through the same thing helps just as much. That is why our motto is: no one has to face it alone.
What you will find in the community
- Daily coffee moment: every morning at 10:00 a post to catch up together.
- Tips and experiences: from other users. For example, read experiences with the rollator, or ask our team your question.
- New friendships: find a walking buddy or a phone friend near you.
- Exclusive discounts: be the first to hear about offers and sometimes get early access, for example on Black Friday.
- Tips from our team: about mobility aids and staying active safely.
- Photo moments: such as "Photo of the weekend", with a beautiful view, your garden or a day out.
- Your opinion counts: we ask for your feedback and use it to improve our products.
You asked, we listened
How seriously do we take your opinion? Many customers asked for a larger tray for the rollator. So we made one. The new tray is larger, fits even better and has our logo on it. It will be available in our web shop soon. In the community, we will often ask you to help us think about our products.
Who is the community for?
For everyone who uses a rollator, wheelchair, shower chair or other mobility aid. For their partners and family. And certainly also for caregivers. Do you care for someone who is not on Facebook? Then you are just as welcome. You will find recognition and tips about aids at home and on the go.
Everyone may write in their own language. Facebook translates the posts automatically.
How to join, in 3 steps
- Click the button below. You will go to our group on Facebook.
- Answer 3 short questions. This tells us you are a customer or caregiver. It keeps the group safe and friendly.
- Our team approves every request personally. Then you are welcome. Feel free to introduce yourself!
Every new member receives a welcome message and a personal reply from us. Dozens of customers have already joined.
Frequently asked questions
Is it free?
Yes, joining is completely free.
Who sees what I post?
Only members. It is a private group. Anyone can find the group and request to join.
I don't have Facebook, what now?
You need a Facebook account. A family member or caregiver can also join and share tips with you.
Where can I go with a complaint or an order question?
Those do not belong in the group. Our customer service is happy to help you. Send us a message or email info@safeage.eu.
Join us 💙
Safe Age is more than a web shop for mobility aids. You become part of a community of customers who help each other. Want to know more? Visit our community page, or join right away.
