How can we help you?

You can easily register your return online on our returns page. You will receive the return label by email. Register your return within 30 days of purchase; you then have another 14 days to send the product back. Returns are always free.

We process your return within three to five working days after we have received the parcel. The money will be back in the account you paid with no later than 14 days after receipt. If you have cancelled an order, we will refund you within five working days.

Contact us as soon as possible by chat or using the contact form on this page. If your order has not yet been shipped, we will be happy to change it for you. Please note: orders received before 23:45 on working days are shipped the same day.

In the Netherlands and Belgium, if you order before 23:45 on a working day, you will have your order the next day. Delivery to Germany and France takes 2-3 working days. As soon as your parcel is on its way, you will receive a track and trace code by email. You can find more information on the Order and delivery page.

All our products come with a 2-year warranty. Is your aid not working properly? Contact us and include your order number and a short description of the problem. A photo helps us to help you more quickly. We will resolve it for you as soon as possible.

On our Manuals page you will find the manuals for our aids, so that you can easily set them up yourself. Still stuck? We will be happy to help you further.

Email us at info@safeage.eu, chat with us or fill in the contact form on this page. We will get back to you within one working day.

Yes. If you are ordering as a company or organisation, simply place your order on our website and you will then automatically receive the invoice. If you have any questions about this, feel free to email or chat with us. We will be happy to help.