Customer service
We are here for you. Search the frequently asked questions or contact us directly.
Before purchase
How long does it take to receive my product?
In the Netherlands and Belgium we deliver within 24 hours on working days, provided you order before 23:45. Germany and France take 2-3 working days, and other countries 3 working days. If the delivery time differs, this is stated on the product page. You can track your order via the order and delivery page.
How can I change my shipping address?
Contact us as soon as possible. As long as the order has not yet been shipped, we will change the address for you.
Where can I track my order or shipment?
As soon as your order has been shipped, you will receive a track and trace code by email. You can find the status of all your orders in your account.
Can I order as a business on invoice?
Yes, you can. Contact us via our business page and we will make the right arrangements together with you.
Do you also ship abroad?
We ship to Belgium, Germany, France and the rest of the world. The delivery times and shipping costs per country are on the order and delivery page.
After purchase
What is your returns policy?
We offer a money-back guarantee with a 30-day return period. If you register the return within 30 days, you then have another 14 days to send the product back.
I received the wrong product
Our apologies. Send a message with your order number and a photo of the item you received. We will send you the correct product free of charge.
My order or product is damaged
Report this within two months of discovering it. Include a photo of the damage and we will arrange repair or replacement.
How do I contact customer service?
Chat with us, email us or send a message using the form at the bottom of this page. We reply within one working day.
Can I reserve a product if it is sold out?
On the product page you can sign up to receive a message as soon as the item is back in stock.
Is your question not listed? Send us a message and we will be happy to help.