Autumn sale
Order and delivery
Here you will find the status of your order, the delivery times per country and the shipping costs.
Status of your order
Your order number is in the confirmation email and on the receipt. With that number you can track your order in your account. As soon as the parcel has been shipped, you will receive a track and trace code by email.
Delivery time and shipping costs by country
| Country or region | Delivery time | Shipping costs |
|---|---|---|
| Netherlands and Belgium | Order before 23:45, delivered the next day | Always free |
| Germany | 2 to 3 working days | Free from € 40, € 3.99 below that |
| France | 2 to 3 working days | Free from € 40, € 4.99 below that |
| Other EU countries | 3 to 4 working days | € 9,99 |
| Rest of the world | 3 to 4 working days | € 9,99 |
Working days are Monday to Friday, excluding public holidays. Orders received at the weekend are shipped on the next working day.
Delivery
- We ship on working days. If you order before 23:45, your parcel leaves the same day, unless stated otherwise on the product page.
- You will find the delivery time per country in the table above.
- If you are not at home, the parcel will be delivered to your neighbours from Monday to Saturday, or the courier will come back the next day.
Delivery options
- Collect from PostNL: choose a PostNL location where you want to collect the parcel.
- Choose a delivery day: choose a different delivery day.
- Morning delivery: delivery before 12:00.
- Evening delivery: delivery between 18:00 and 22:00.
You choose the delivery options during checkout, and they apply only to the Netherlands.
Delayed delivery
We do everything we can to meet the delivery time. If something does go wrong, we will still ship your order as soon as possible and contact you directly about the status.
Changing or cancelling an order
Orders leave quickly. If you want to change or cancel something, email or chat with us as soon as possible. As long as your parcel has not yet been shipped, we will arrange it straight away. If it is already on its way, you may return it free of charge as soon as you receive it.
Returns
Not satisfied? You have a 30-day cooling-off period and returns are free. On the Returns information page you can read step by step how it works.
Parcel not received and other questions
I have not received my parcel
First check the track and trace code in the shipping confirmation and see whether the parcel has been delivered to your neighbours. If the parcel has still not reached you after two working days, please contact us.
My order was delivered damaged
Send us a photo of the damage and the packaging, with your order number. We will send a replacement product free of charge.
I entered the wrong address
Contact us as soon as possible. If the parcel has not yet been shipped, we will change the address.
I cancelled an order. When will I get my money back?
We refund you within five working days to the account you paid with.
What does the status of my order mean?
Confirmed: we have received your order, but it has not yet been shipped.
On its way: your parcel has left our warehouse. The track and trace code is in the email.
Delivered: the parcel has been delivered to your address, to your neighbours or to a collection point. This is shown in the track and trace.
Can I still change or cancel my order?
Yes, as long as the parcel has not yet been shipped. Email or chat with us as soon as possible and we will arrange it. If your order is already on its way, you can return it free of charge.
Is your question not listed? Send us a message and we will be happy to help.
