Privacy Policy

About our privacy policy
Safe Age cares a great deal about your privacy. We therefore only process data that we need for (improving) our services, and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided through it by TB Services B.V. The effective date of these terms is 23/05/2018; when a new version is published, all previous versions cease to be valid. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we store it (or have it stored), which data we use and who can view the data.

Webshop software

Shopify
Our webshop has been developed with software from Shopify; we have chosen Transip for our web hosting. Personal data that you make available to us for the purposes of our services is shared with this party. Transip has access to your data in order to offer us (technical) support; it will never use your data for any other purpose. Under the agreement we have concluded with it, Transip is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent loss of data.

Server
We host our webshop on a server of Shopify. We have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of data as far as possible. These security measures consist in any event of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent loss of data.

Web hosting

Transip
We purchase web hosting and email services from Transip. Transip processes personal data on our behalf and does not use your data for its own purposes. This party may, however, collect metadata about the use of the services. This is not personal data. Transip has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Transip is bound to confidentiality under the agreement.

Email and mailing lists

Klaviyo
We send our email newsletters with Klaviyo. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other internet technologies that show whether emails are opened and read. Klaviyo reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Office365
We use the services of Office365 for our regular business email traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your data and ours as far as possible. Office365 has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors
Mollie
We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie’s services for which it engages third parties. Mollie does not retain your data for longer than is permitted under the statutory periods.

Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. It uses this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services; we have given WebwinkelKeur permission for this. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL
When you place an order with us, it is our task to have your parcel delivered to you. We use the services of PostNL to carry out the deliveries. For this it is necessary that we share your name, address and place of residence details with PostNL. PostNL uses this data solely for the purpose of performing the agreement. If PostNL engages subcontractors, PostNL also makes your data available to these parties.

GLS
When you place an order with us, it is our task to have your parcel delivered to you. We use the services of GLS to carry out the deliveries. For this it is necessary that we share your name, address and place of residence details with GLS. GLS uses this data solely for the purpose of performing the agreement. If GLS engages subcontractors, GLS also makes your data available to these parties.

Invoicing and accounting

Snelstart
We use the services of Snelstart to keep our records and accounts. We share your name, address and place of residence details and details relating to your order. This data is used for the administration of sales invoices. We use the services of Snelstart to keep our records and accounts. We share your name, address and place of residence details and details relating to your order. This data is used for the administration of sales invoices. Your personal data is sent and stored in protected form. Snelstart is bound to confidentiality and will treat your data confidentially. Snelstart does not use your personal data for purposes other than those described above.

External sales channels

Bol.com
We sell (some of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Marktplaats.nl
We sell (some of) our items via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Purpose of the data processing

General purpose of the processing
We use your data solely for the purposes of our services. This means that the purpose of the processing is always directly related to the instruction you give. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask you for explicit permission to do so. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality under the agreement between them and us, or under an oath or legal obligation.

Automatically collected data
Data collected automatically by our website is processed for the purpose of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations
Where applicable, TB Services B.V. may be required by a legal obligation to share your data in connection with a government tax or criminal investigation. In such a case we are compelled to share your data, but we will oppose this within the possibilities the law offers us.

Retention periods
We retain your data for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you tell us this, we will also regard it as a request to be forgotten. Under applicable administrative obligations we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable period runs. Employees will, however, no longer have access to your client profile and documents we have produced as a result of your instruction.

Your rights
Under applicable Dutch and European legislation you, as a data subject, have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can invoke them. In principle, to prevent misuse, we send copies of your data only to the email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of handled requests; in the case of a request to be forgotten, we record anonymised data. You will receive all copies of data in the machine-readable data format we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data in the wrong way.

Right of access
You always have the right to inspect the data that we process (or have processed) and that relates to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a copy of all data with an overview of the processors holding this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we process (or have processed) and that relates to you or can be traced back to you amended. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data has been amended.

Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) and that relates to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, a confirmation that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we process (or have processed) and that relates to you or can be traced back to you handled by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, copies of all data about you that we have processed or that has been processed on our instructions by other processors or third parties. In all likelihood we will no longer be able to continue providing the services in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights
Where applicable, you have the right to object to the processing of your personal data by or on behalf of TB Services B.V. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well founded, we will make copies of data that we process (or have processed) available to you and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your browsing behaviour and share this data with Google. Google may interpret this information in combination with other data sets and in that way follow your movements on the internet. Google uses this information for offering, among other things, targeted advertisements (Adwords) and other Google services and products.

Third-party cookies
Where third-party software solutions use cookies, this is stated in this privacy statement.

Other
Safe Age respects the privacy of all users of its site and products and ensures that the personal information you provide to us is treated confidentially. We use your data to make the ordering, delivery, installation and invoicing process as fast and easy as possible. Otherwise, we will use this data only with your permission. Safe Age will not sell your personal data to third parties and will make it available only to third parties involved in carrying out your order.

Password and username

When you sign up with Safe Age, you choose your own username and password. Passwords are not known to Safe Age. Safe Age uses the data collected to provide its customers with the following services:
When you place an order, we need your name, email address, delivery address and payment details to carry out the order and to keep you informed of its progress.
To make shopping at Safe Age as pleasant as possible, with your permission we store your personal data and the data relating to your order and your use of our security services. This allows us to personalise the website and recommend products that may interest you.
With your explicit permission we use your data to inform you in our newsletter about developments at Safe Age and about special offers and promotions. All Safe Age newsletters contain a hyperlink with which you can easily unsubscribe.
When you create an account with Safe Age, we store your data on a Secure Server. In your Safe Age account we store information such as your name and address, telephone number, email address, and delivery and payment details.
You can correct and delete your data yourself using the username and password you chose.
When you respond to a promotion, we ask for your name, address and email address. We use this data to run the promotion, to announce the winner(s) and to measure the response to our marketing campaigns. Safe Age does not sell your data. Safe Age will not sell your personal data to third parties and will make it available only to third parties involved in carrying out the order, delivery and installation.

Our employees and third parties engaged by us are obliged to respect the confidentiality of the data. Personal data is safe at Safe Age. We value the trust you place in us and will therefore handle the data with the utmost care. When you place an order or consult your Safe Age account, one of the most modern techniques is used: the Secure Socket Layer. For technical and operational reasons it may be necessary to transfer your data to servers of Safe Age. However, your data will at all times be protected and treated confidentially.

If you still have any questions about the Safe Age Privacy Policy, you can send an email to info@safeage.eu

Our customer service will help you if you need information about your data or if you want to change it. Should it be necessary to change our Privacy Policy, you will always find the most recent information on this page.

Changes to the privacy policy
We reserve the right at all times to change our privacy policy. You will, however, always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will inform you of this by email.